PSA Service Desk - 2 - Basic admin set up

In this section you will learn how to:

• add your company information (your company’s name, address, time zone, website, logo, etc)
• create and configure timesheets
• create and configure service desk defaults (priority levels, SLAs, ticket types)
• set up your outbound email
• create your internal message board
• set up bank holiday schedule
• set up authentication (Single Sing-On and 2FA configuration)